Last updated: 30 June 2026

1. OVERVIEW

This policy explains how returns, refunds, and replacements are handled at EdiblesByShally LIMITED.

We comply with UK consumer law, including the Consumer Rights Act 2015 and Consumer Contracts Regulations 2013.

2. FOOD SAFETY RESTRICTIONS

We sell shelf stable food and grocery products.

For hygiene and food safety reasons:

Food products cannot be returned once delivered.

This applies even if the packaging is unopened.

3. YOUR STATUTORY RIGHTS

Nothing in this policy affects your legal rights.

You are entitled to remedies under UK law if goods are:

Faulty

Not as described

Not fit for purpose

4. REPORTING ISSUES

You must report issues within 7 days of delivery.

Report:

Damaged items

Incorrect items

Missing items

Contact methods:

Email: [[email protected]](mailto:[email protected])

WhatsApp: +44 7851 280598

5. REQUIRED EVIDENCE

To process a claim, provide:

Order number

Description of issue

Clear photos of items and packaging where applicable

6. RESOLUTION OPTIONS

Where a claim is approved, we may offer:

Replacement of item

Refund to original payment method

Partial refund where appropriate

7. DAMAGED ITEMS

If items arrive damaged due to transit, we will review and provide a suitable resolution after investigation.

8. INCORRECT ITEMS

If you receive the wrong product, we will arrange replacement or refund once confirmed.

9. MISSING ITEMS

If items are missing from your order, we will investigate and resolve promptly.

10. REFUND PROCESSING TIME

Approved refunds are processed within 5 to 10 working days.

Stripe refunds follow Stripe processing timelines.

Bank transfer refunds are returned to the original account used for payment.

11. NON-RETURNABLE ITEMS

The following are not eligible for return:

Food and grocery items

Perishable or opened goods

Items damaged after delivery due to misuse or storage conditions

12. ORDER CANCELLATION

Orders cannot be cancelled once confirmed and processed.

13. CONTACT

Email: [[email protected]](mailto:[email protected])

WhatsApp: +44 7851 280598

14. CHANGES TO THIS POLICY

We may update this policy at any time. Changes will appear on this page.