Last updated: 30 June 2026

1. SHIPPING COVERAGE

We deliver across the United Kingdom only.

We do not offer international shipping.

2. SHIPPING METHOD

All orders are shipped using Royal Mail.

Shipping method depends on order size and weight.

3. DELIVERY TIME

Estimated delivery time is:

2 to 3 working days after dispatch

Delivery times are estimates. Delays may occur due to courier operations, weather, or peak periods.

4. ORDER PROCESSING

Orders are processed after:

Payment is received and confirmed

Bank transfer orders require manual verification before processing begins.

5. SHIPPING COSTS

Shipping costs are calculated at checkout.

Charges are based on:

Order weight

Royal Mail shipping rates

6. DISPATCH CONFIRMATION

Customers receive a dispatch notification once the order has been shipped.

This includes delivery status updates where available.

7. DELIVERY ADDRESS

Customers are responsible for entering correct delivery details.

We are not responsible for:

Incorrect addresses

Incomplete addresses

Missed delivery due to wrong information

8. FAILED DELIVERY

If delivery fails due to customer error or absence:

The customer is responsible for redelivery costs.

9. LOST OR DELAYED PARCELS

If a parcel is delayed or lost in transit, we will assist in raising a claim with Royal Mail.

Resolution depends on the courier investigation outcome.

10. DAMAGED PACKAGING

If your order arrives damaged:

Report the issue within 7 days of delivery.

Provide:

Order details

Photos of packaging and items

We will review and offer a replacement or refund where appropriate.

11. PARTIAL DELIVERIES

Some orders may arrive in separate parcels depending on size or packaging requirements.

12. DELIVERY SUPPORT

For delivery issues, contact:

Email: [[email protected]](mailto:[email protected])

WhatsApp: +44 7851 280598

13. CHANGES TO THIS POLICY

We may update this Shipping Policy at any time. Updates will appear on this page.